Refund Policy

Last updated: October 28, 2026

All sales of The Practical Guide to Mold & Moisture are final. Mold test kits have their own policy: you can cancel a kit order for a full refund any time before it ships, on kits.moldheadquarters.com/track, and once it ships all sales are final. See kits.moldheadquarters.com/shipping/. Because the guidebook is digital content that's available in full as soon as you purchase, including the PDF copy we email to you, we don't offer refunds once access has been delivered. Where your purchase was processed through Stripe Managed Payments (your receipt says "Sold through Link"), Link is the merchant of record and its own buyer protection and dispute process also applies.

We'll make it right in these cases:

• You were charged more than once for the same purchase. We'll refund the duplicate charge.
• You can't get into the guidebook. Use Restore access with the email you used at checkout, or email us and we'll get you in.

For either, email [email protected] from the email you used at checkout.

Payments for the guidebook are processed through Stripe, usually through Link, in which case your receipt will say "Sold through Link." Contact us at the email above for any question about a charge.

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